Well, I forgot to see the questions I was supposed to answer, so here goes:
Have you used any other IM programs before?
No.
Were you surprised by anything?
Yes - How quickly the messages were sent back and forth.
How do you feel about IM as a mode of communication?
I think it can be an excellent way to communicate and hopefully, with a lot less of the confusion that emails cause when it comes to being able to be clear in your communications.
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